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This page covers self-serve billing for Free and Core organizations using Ona Cloud. All payments are processed securely by Stripe—Ona never sees your card details.
Enterprise organizations use a separate billing model. In the dashboard, Settings → Billing does not show self-serve billing controls for Enterprise tier organizations. For enterprise billing changes, contact your account representative.
Manage billing at Settings → Billing.
Ona billing settings page showing subscription status, payment method, and credit balance

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What this page covers

Use this page if your organization is on Free or Core and you need to:
  • verify a payment method
  • upgrade to Core
  • buy or automatically top up Ona Cloud credits
  • handle failed payments or cancellation
For how usage is measured and how credits are consumed, continue to Usage & credits.

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Card verification

New accounts require card verification:
  1. Stripe places a temporary $1 hold on your card
  2. The hold is automatically released within 1-3 business days
  3. Your card is verified and ready for use
Verifying your card also grants a one-time $10 credit on the Free plan.

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Coupon codes

If you have a coupon or credit code, enter it on the billing page before upgrading to a paid plan. The coupon field appears during the upgrade flow at Settings → Billing → Upgrade.

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Core subscription

Core provides enhanced features and monthly credits. See Usage & credits for how credits are consumed. To upgrade: Go to Settings → Billing → Upgrade, select your plan, and enter payment details.
CreditsBehavior
Monthly allocationReset at each billing period
Unused creditsDon’t roll over
Top-up creditsValid for up to one year
Plan selection interface showing different monthly credit allocation options for Core subscription
You cannot change your Core plan variant after subscribing. To change, cancel and resubscribe with a different allocation.

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Credit top-up

Purchase additional credits at Settings → Billing → Top-up. Top-up credits are available immediately and valid for up to one year.
Credit top-up dialog showing options to purchase additional credits

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Automatic credit top-up

Avoid running out of credits by enabling automatic top-ups. When your balance drops below 10 OCUs, Ona charges your default payment method and adds credits to your account. To enable: Go to Settings → Billing, toggle Enable auto top-up, and select a top-up amount. A cooldown between top-ups prevents duplicate charges.
Auto top-up requires Core plan or higher.

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Failed payments

You have 7 days to resolve failed payments before your account downgrades to Free tier. To fix: Settings → Billing → Access Stripe Portal → update payment method. After the grace period:
  • Account downgrades to Free tier
  • Remaining Core credits are forfeited
  • You can resubscribe at any time

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Cancellation

  1. Navigate to Settings > Billing
  2. Click Manage under your current plan
  3. Click Downgrade to free
  4. Confirm your cancellation by clicking Cancel Plan
Your subscription remains active until the end of the current billing period.

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Stripe portal

Access your Stripe portal from Settings → Billing → Access Stripe Portal to:
  • Update payment methods and billing address
  • Add tax IDs (VAT, etc.)
  • Download invoices and receipts

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Enterprise

These billing controls do not apply to Enterprise tier organizations. For enterprise billing changes, contact sales or work with your account representative.

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Next steps