Debugging failed executions
- Open the failed execution from the Automation details page.
- Review the Action conversation for error messages.
- Check which step failed and review output.
Trigger issues
Manual triggers not starting
- Verify account has access to target repositories/projects.
- Check repositories match your search query.
- Verify permissions to run Automations.
Pull request triggers not firing
- Verify webhook configured correctly in GitHub/GitLab.
- Check webhook secret matches Automation settings.
- Confirm PR events are selected in webhook config.
Time-based triggers not running
- Verify schedule is correct (schedules run on UTC).
- Check the Automation is not paused or disabled.
- Confirm service account has repository access.
Repository access errors
“Repository not found” or “access denied”:| Account type | Check |
|---|---|
| User | SCM access? PAT scopes? Repo still exists? |
| Service account | Git auth configured? PAT valid? Required scopes? |
Permission errors
“Permission denied” or “Insufficient permissions”:- Projects must be shared with “all members” for Automations to access them.
- Verify service account is organization member with SCM permissions.
Sharing issues
Cannot see Automations page
- Verify organization has Automations enabled.
- If not admin, confirm you are in a group with shared Automation access.
”Project not found” on shared Automation
The Automation targets a project you do not have access to. Ask admin to share the project, or select a different target.Git auth errors on shared Automations
Shared Automations run under your identity. Re-authenticate at app.ona.com > Settings > Git Providers.Cannot see other users’ executions
Expected. Executors only see their own executions. Admins see all.Plan limits
”Your plan allows a maximum of N automations”
Your organization has reached the maximum number of Automations for its plan. Delete unused Automations or upgrade your plan. See Plans and limits.”The maximum concurrent actions limit cannot exceed N on your current plan”
The max parallel value you set exceeds your plan’s cap. Reduce the value or upgrade your plan. See Guardrails for per-plan limits.”The maximum total actions limit cannot exceed N on your current plan”
The max total value you set exceeds your plan’s cap. Reduce the value or upgrade your plan. See Guardrails for per-plan limits.Cannot create webhooks
Webhook creation is restricted to the Enterprise plan. Non-enterprise organizations can use manual and time-based triggers. See Pull request triggers.Getting help
Contact your Ona account manager with:- Automation name/ID and execution ID
- Error messages from Action conversation
- Steps to reproduce